scape tiles: terms and conditions
DEFINITIONS“The customer” and “you” meaning the person or company purchasing the goods and services under these conditions of sale.
“The company”, “we” and ‘us’ meaning The Surface Distrubution Group LTD - are registered office is The Old Dairy, Church Farm, Astwick, Stotfold, Bedfordshire SG5 4BH. Our company registration number is 11082548
“The goods” and “material” meaning the items on the quotation, invoice or order acknowledgement
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
PAYMENTa) Account customers are invoiced on the date of delivery or 30 days from place of order (whichever is sooner).
b) Account customers are required to make full payment of invoices within 30 days from date of issue.
c) We reserve the right to withdraw credit terms at any time.
d) Late payments will incur interest as the rate set under s.6 of the Late Payment of Commercial Debts (Interest) Act 1988.
e) All goods remain our property until payment is received in full. If delivered the customer must keep the goods in good condition and fully insured to their full replacement value against all risks.
f) Special Order, bespoke and made to order items require a 50% deposit before an order is processed and the 50% balance paid before delivery.
g) Pro-forma customers are required to provide full cleared payment before we process their order.
PRICEa) The price quoted excludes VAT. VAT will be charged at the current rate at the time of invoice.
b) Quotations are valid for 30 days.
c) The price quoted excludes delivery (unless otherwise stated).
d) We reserve the right to increase or decrease prices quoted at any time.
e) Orders of less than 50m2 or 1 full pallet will be libel to an arte increase of 20% and will incur additional haulage charges (unless otherwise stated)
EXCLUSIVE OFFERS IN OUR BEDFORDSHIRE STUDIOAt our discretion, from time to time, we may offer products at discounted prices instore. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for purchases before the offer introduction date or after the offer end date.
Any offer must have a minimum order of £500 and are only for RESIDENTIAL customers only.
In the event that a customer has made a purchase and the price of the purchased product subsequently falls or is discounted owing to a special offer, the price of the product at the time of purchase shall prevail. We are unable to offer special offer discounts for purchases that have already been made.
As our special offers are contingent on availability, we may change the terms of special offers and promotional codes, or withdraw them altogether, at any time, and without prior notice.
We also reserve the right, at our absolute discretion, to offer different personalised special offers and promotions and it will therefore only be possible for the customer in receipt of the special offer to redeem the discount.
Unless explicitly otherwise stated, free or discounted introductory offers are only available to new customer to The Surface Distrubution Group LTD, and are only available once to any one household.
Discounts and credits cannot be used in conjunction with any other offers.
Unless otherwise stated, we only allow one promotion code to be used per order.
Except where otherwise stated, discounts and credits are available only once to any one person.
DELIVERYa) Any period or date stated in quotations and/or order acknowledgements is intended as an estimate only and is not a contractual commitment.
b) We may deliver the goods in instalments dependant on availability.
c) We may decline to deliver if we believe that it would be unsafe, unlawful or unreasonably difficult to do so or the premises (or the access to them) are unsuitable for our vehicle.
d) Deliveries are to kerbside and the customer is responsible offloading and storage.
e) Additional haulage costs will be applied for deliveries requiring a tail lift, timed delivery, AM delivery, Saturday delivery, waiting time, crane, HIAB and A-Frames.
f) Goods should be unpackaged and checked for discrepancies (such as quantity, size, colour or shade) or damages on receipt of order and must be reported within 48 hours. Beyond this period, the customer accepts the goods are correct and undamaged.
g) Once the tiles are fixed we are no longer responsible for errors in size, colour or shade.
SUPPLYa) The contract of supply is confirmed once an order is received and we provide an Order Acknowledgement or Pro-Forma Invoice.
b) We require written confirmation of your order.
c) We accept no liability for the accuracy of your order and its suitability for the intended application.
d) The customer is responsible for ensuring the Order Acknowledgement and Invoice states the correct material and costs. Any liabilities that result from errors on these documents are with the customer.
e) Tiles are supplied in full box quantities only. Quantities on our quotation or the customers purchase order will be rounded up to the nearest full box quantity.
f) Orders held in our warehouse for more than 14 days are subject to a storage charge of £25 per pallet per week. Pro-forma customers are required to pay this before delivery.
g) We are not responsible for defects in material arising from wilful damage, negligence, abnormal working conditions or misuse of the goods.
h) If we have supplied a sample or an illustration (whether in our catalogue or electronically), these are intended only as examples and cannot guarantee colour and shade will be identical.
i) Colour shades can vary between tiles either by design, production and character traits of the material. We are therefore not liable for any of these variations. Repeat or subsequent orders cannot be guaranteed to be the same size, calibration or colour shade.
j) We are not liable for any loss or damage (including indirect or consequential loss, financial loss, loss of profits or loss of use) arising from the contract or supply of goods or their use, even if we are negligent.
k) Customers shall ensure timely supply of information as appropriate to enable us to meet delivery dates.
WARRANTYa) We warrant that the goods supplied comply with their description on our Order Acknowledgement or Invoice and are free from defect at the time of delivery.
b) We accept no liability for defects caused by customers design or installation of the goods.
CANCELLATIONa) You may not cancel an order unless we agree in writing.
b) If the order is cancelled (for any reason) you are then to pay us for all stock and associated costs that have been incurred as a result of your order.
c) We reserve the right to suspend or cancel your order if you fail to pay us any money when due or become insolvent.
d) At our discretion, we can cancel any order in which the customer has breached the terms of the contract.